Smarttek Warranty Policy
This page outlines our standard warranty terms and how to get support fast.
Need help with your Smarttek products?
Our Australian Customer Support is available Monday–Friday, 9:00am–5:00pm AEDT — and yes, we’re real people.
Call us on 1300 119 906 and we’ll help you over the phone. Please be in front of your product and ready to run quick tests when you call.
We’re gas experts. If you have an issue with a Smarttek product, contact our team first. If we can’t resolve the issue by phone, we’ll record your claim and provide a Warranty Postage Label with clear packing instructions — it’s that simple.
(Customer Support hours: Monday–Friday, 9:00am–5:00pm AEDT)
| Topic | Details |
|---|---|
| Support hours | Mon–Fri, 9:00am–5:00pm AEDT |
| Phone | 1300 119 906 |
| Typical repair time | Warranty repairs are normally completed within 7 days of arriving at our repair centre. |
Standard Warranty
Beginning on the date of the original purchase shown on your Proof of Purchase, Smarttek provides the warranty terms set out in the Smarttek Standard Warranty policy. During the applicable period, we warrant that newly purchased Smarttek products will be free from defects in materials and workmanship when used normally in accordance with Smarttek specifications and the user instruction manual.
| Product | Standard Warranty Period |
|---|---|
| Smarttek Black Smart Hot Water System | 3 Years* |
| Smarttek Lite Smart Hot Water System | 1 Year |
| Smarttek 6 Smart Hot Water Systems (discontinued) | 3 Years* |
| Smarttek Double Ensuite Shower Tent | 1 Year |
| All other Smarttek products | 1 Year |
* See “Exclusions & limitations” and the full Standard Warranty for details.
Exclusions & limitations
The warranty does not cover damage resulting from (including but not limited to): physical damage, accidental damage, infestation, improper use or installation, frost damage, acts of God, or normal wear and tear. Use outside Smarttek specifications or contrary to the user manual may void the warranty.
How to make a warranty claim
- Have your product, Proof of Purchase, and a brief description of the issue ready.
- Call 1300 119 906 during support hours. Our team will guide you through quick checks.
- If the issue cannot be resolved over the phone, we’ll record your claim and provide a Warranty Postage Label and packing instructions.
Full policy & contact
For a full copy of the Smarttek Returns and Standard Warranty Policy, please call 1300 119 906 or email us. You can also submit an enquiry via our contact page.
| Phone | 1300 119 906 |
| Hours (AEDT) | Mon–Fri, 9:00am–5:00pm |
| Enquiries | Submit an enquiry |