Delivery Expectations

We currently offer Free Shipping Site Wide within Australia on all products available on www.smarttek.com.au 
We use Australia Post and other Registered Couriers if required.
We currently only ship within Australia unless contacted via email and arrangements are coordinated.
We make all reasonable efforts to achieve and where possible exceed the following delivery expectations:

Dispatch Policy

All orders are processed and dispatched within 24 hours Monday to Friday of receipt of payment. 
In most cases; Dispatch is completed same day on all orders received before 12pm AEST. 
Orders are usually received within 2 to 7 business days depending on your location.

Delivery Policy

All delivery will be made to the address specified in the order on the date requested. Anyone at Smarttek may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location. Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged. Smarttek  may charge you additional delivery fees for subsequent delivery.

Shipping Returns

To return your product, for any reason outlined in the Refund & Return Policy you should email your request to Contact us click HERE to submit an enquiry for questions related to Shipping & Delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
If you receive a refund, and Smarttek is covering the cost of freight to receive your item back, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us directly on 1300 119 906 or click HERE to submit an enquiry for questions related to Shipping & Delivery